Frequently Asked Questions

Answers about ordering, shipping, and products – clear and to the point.

How long does shipping take?

Standard deliveries within Austria take 2–4 business days. For shipments to Germany, please allow 3–6 business days. We currently do not offer an express option.

Can I cancel my order?

As long as the goods have not yet been shipped, you can cancel the order free of charge. Send us an email at info@buyyp.com – we will confirm the cancellation within one business day.

Which payment methods are accepted?

We accept credit card (Visa, Mastercard), PayPal, Sofortüberweisung, and purchase on account. All transactions run over encrypted connections.

How can I recognize sustainable products in the shop?

Products with a green leaf symbol are made from organic cotton, recycled materials, or are fairly manufactured. The exact criteria are listed in the product description.

Can I exchange items?

Yes, within 30 days of receipt. The items must be unworn and in the original packaging. Send us a short message at info@buyyp.com – we will take care of the further process.

Is there a minimum order value?

No, you can also place small orders. Shipping is free within Austria for orders over 50 euros.

Our promise to you

Buyyp – your digital marketplace

We are a young team from Vienna, rethinking online shopping. Instead of confusing catalogs, we focus on curated products, transparent prices, and real customer reviews. Our goal: to help you find exactly what suits you – without noise and without distraction.
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Curated selection

Every product in our range is checked by our team. We only list items that meet our quality standards – from sustainable fashion to clever gadgets.

No mass-produced goods, but real recommendations.
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Fast delivery

We work with reliable partners so that your order arrives within 2–4 working days. Our support team is available to help you with any questions.

Free shipping from €50 within Austria.
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Honest reviews

We only allow verified buyers to leave reviews. This way you can see at a glance whether a product delivers on its promises. No fake stars, no hidden costs.

Transparency you can trust.
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Sustainability in focus

We prefer brands that focus on environmentally friendly materials and fair production. Our blog gives you tips on how to shop more consciously.

Good for you – good for the planet.
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Personal service

You can reach us by email or phone. We answer your questions within 24 hours and help you choose the right product.

Real, fast, uncomplicated.
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Secure payment

Your data is safe with us. We use encrypted connections and offer you common payment methods such as credit card, PayPal, and Klarna.

Pay the way you want.

Why we exist

We make online shopping easier, more honest, and more inspiring – with clear principles and real added value for you.

Transparency We show you exactly where a product comes from, what it's made of, and whether it delivers on its promises. No hidden costs, no exaggerated claims.

Curation Instead of thousands of irrelevant items, you'll find handpicked products that truly make a difference – for your everyday life, your style, and your values.

Sustainability Every product in our range is checked for environmental compatibility and fair production. So you can order with a clear conscience.

Service From your first question to delivery, we are here for you personally. Our goal is not a quick sale, but your long-term satisfaction.

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